Shipping Policy
Last updated: October 10, 2026
This Shipping Policy explains how and when your Anime Gift Store order is processed and delivered.
Order processing
Orders are processed within 1-3 business days (Monday to Friday, excluding public holidays). You'll receive a confirmation email when your order is placed and a second email with tracking once it ships. Orders placed on weekends or holidays are processed on the next business day.
Where we ship
We ship to the United States, Canada, the United Kingdom, most EU countries, Australia, New Zealand, Norway, Switzerland and Singapore. The countries available to you are shown at checkout.
Shipping costs
Free standard shipping applies to orders shipped to the United States and to most EU countries. For the Netherlands, the United Kingdom, Canada, Australia, New Zealand, Norway, Switzerland and Singapore, shipping is free on larger orders and a flat rate applies below that. All shipping costs are calculated automatically at checkout and shown before you pay.
Estimated delivery times
Estimated delivery after processing:
- United States & Canada: 7-15 business days
- United Kingdom & Europe: 7-15 business days
- Australia & New Zealand: 10-20 business days
- Other destinations: 10-25 business days
These are estimates, not guarantees. Delivery times can vary due to carrier delays, customs processing, weather, and peak seasons.
Tracking your order
Once your order ships, we'll email you a tracking number. You can also follow your order from our Track Your Order page. Please allow a few days for tracking information to update after you receive it.
Customs, duties & taxes
International orders may be subject to import duties, taxes or customs fees charged by your country. These charges are the responsibility of the customer and are not included in the price you pay at checkout. Please check with your local customs office if you're unsure.
Delays
Occasionally shipments are delayed by factors outside our control, such as customs inspections or carrier backlogs. If your order is significantly delayed, email us at animegiftstoreshop@gmail.com and we'll look into it right away.
Lost or missing packages
If your tracking shows delivered but you can't find your package, please check with neighbours and your local carrier first. If it still can't be located, contact us within 7 days and we'll help resolve it.
Incorrect address
Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer. If you notice a mistake, contact us immediately and we'll try to correct it before the order ships.
Contact
Questions about shipping? Email animegiftstoreshop@gmail.com.
Anime Gift Store
hoofdstraatwest 73, 8471 HT Wolvega, Netherlands