FAQ
Frequently asked questions
How long does shipping take?
We offer free worldwide tracked shipping on every order. Orders are dispatched within 1–3 business days, and delivery usually takes around 10–20 business days depending on where you are.
Can I track my order?
Yes. As soon as your order ships, we'll email you a tracking link so you can follow it all the way to your door.
Will I have to pay customs or import duties?
For most destinations there are no extra charges. In a few countries, local customs may apply an import fee on delivery. Any such charges are set by your local authorities and are the customer's responsibility.
What is your return policy?
You have 30 days from delivery to request a return. If an item arrives faulty or damaged, we cover the return and send a replacement or full refund. For change-of-mind returns, the item must be unused and in its original packaging, and return shipping is paid by the buyer. See our Delivery & Returns page for details.
Are your products genuine?
We're a licensed anime retailer and take care to source quality merchandise featuring the series and characters our community loves. If you ever have a question about a specific item, just ask — we're happy to help.
How can I contact you?
The fastest way is the chat button on our site, or head to our contact page and send us a message. A real person reads every one, and we aim to reply within 24 hours.