Shipping Policy

Last updated: September 18, 2026

This Shipping Policy explains how and when your Anime Gift Store order is processed and delivered.

Order processing

Orders are processed within 1-3 business days (Monday to Friday, excluding public holidays). You'll receive a confirmation email when your order is placed and a second email with tracking once it ships. Orders placed on weekends or holidays are processed on the next business day.

Where we ship

We ship worldwide. Shipping costs are calculated automatically at checkout based on your destination and are shown before you pay.

Estimated delivery times

Estimated delivery after processing:

  • United States & Canada: 7-15 business days
  • United Kingdom & Europe: 7-15 business days
  • Australia & New Zealand: 10-20 business days
  • Rest of the world: 10-25 business days

These are estimates, not guarantees. Delivery times can vary due to carrier delays, customs processing, weather, and peak seasons.

Tracking your order

Once your order ships, we'll email you a tracking number. You can also follow your order from our Track Your Order page. Please allow a few days for tracking information to update after you receive it.

Customs, duties & taxes

International orders may be subject to import duties, taxes or customs fees charged by your country. These charges are the responsibility of the customer and are not included in the price you pay at checkout. Please check with your local customs office if you're unsure.

Delays

Occasionally shipments are delayed by factors outside our control, such as customs inspections or carrier backlogs. If your order is significantly delayed, email us at animegiftstoreshop@gmail.com and we'll look into it right away.

Lost or missing packages

If your tracking shows delivered but you can't find your package, please check with neighbours and your local carrier first. If it still can't be located, contact us within 7 days and we'll help resolve it.

Incorrect address

Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer. If you notice a mistake, contact us immediately and we'll try to correct it before the order ships.

Contact

Questions about shipping? Email animegiftstoreshop@gmail.com.

Anime Gift Store
hoofdstraatwest 73, 8471 HT Wolvega, Netherlands